01. General principle
MyDominicanTrip offers free cancellation on most services provided it is requested with adequate notice. Each product shows its specific policy at booking — this page summarizes the default deadlines.
Specific vs. general policy
If the product's specific policy is more favorable than these general terms, the product's policy prevails.
02. Tours and excursions
| Notice | Refund |
|---|---|
| More than 48 h before the tour | 100% (full refund) |
| Between 24 and 48 h before | 50% |
| Less than 24 h or no-show | No refund |
Weather exception: if the operator cancels due to bad weather (rough seas, official alert), 100% refund or free rescheduling.
03. Accommodations
Flexible policy (default)
| Notice before check-in | Refund |
|---|---|
| More than 14 days | 100% (less processing fees) |
| Between 14 and 7 days | 50% |
| Less than 7 days | No refund, but future credit |
Strict policy (some luxury hotels and high season)
100% refund only up to 30 days before; between 30 and 14 days, 50%; less than 14 days, no refund. This is clearly indicated at booking.
04. Transfers
| Notice before the trip | Refund |
|---|---|
| More than 24 h | 100% |
| Between 6 and 24 h | 50% |
| Less than 6 h or no-show | No refund |
If your flight is canceled or delayed more than 4 hours, we offer free rescheduling or a 100% refund — we just need the airline's proof.
05. Car rental
| Notice before pickup | Charge |
|---|---|
| More than 48 h before | No charge (100% refund) |
| Between 24 and 48 h | 30% of the total |
| Less than 24 h or no-show | 1 rental day |
06. How we process the refund
The refund is always made to the original payment method:
- Card: 5–7 business days to appear in your account (depends on the issuing bank).
- PayPal: 1–3 business days.
- Pay later: no refund needed (no charge was made).
Bank or card processing fees (~3%) are non-refundable.
07. Credit for future bookings
For late cancellations or no-shows, we offer a credit for the amount paid, valid for 12 months, applicable to any service on the platform. The credit is personal (non-transferable) but can be used in installments.
08. Force majeure
In cases of force majeure — hurricanes, official travel alerts, airport closures, declared pandemics — all affected services are refunded 100% or rescheduled free of charge, at the customer's choice.
If the force majeure occurs during the service, MyDominicanTrip will cover immediate assistance; additional expenses (emergency accommodation, extra transfers) are the customer's responsibility and travel insurance is recommended.
09. Claims
If your claim is due to a service failure (operator did not show up, accommodation does not match the description, vehicle in poor condition), contact us within 14 days of the service at reclamaciones@mydominicantrip.com with photos and a detailed description.
We respond within 5 business days with a resolution: partial or full refund, credit, or replacement of the service.
Have questions about this document?
Our legal team answers questions in Spanish, English, Portuguese, and French. Average response time: 24 hours.