01. Definitions
So we all speak the same language, these terms are interpreted as follows:
- MyDominicanTrip
- Platform operated by MDT Tours SRL, RNC 1-31-12345-6, headquartered in Santo Domingo, DR.
- Customer / You
- Person who books or contracts a service through our platform.
- Operator
- Local service provider (tour, accommodation, transfer, vehicle) verified by MyDominicanTrip.
- Booking
- Service agreement confirmed after full or partial payment.
- Services
- Tours, excursions, accommodations, transfers, and car rentals available on the platform.
02. Purpose of the contract
MyDominicanTrip acts as a technological intermediary between you and the local operators. By confirming a booking, you accept that the service contract is established between the customer and the operator of the booked product, with MyDominicanTrip as agent and payment processor.
We verify all operators, manage payments, mediate disputes, and guarantee the published quality standards.
03. Bookings, payments, and confirmation
3.1 Confirmation
Every booking is confirmed once you receive the email confirmation with a valid booking code (format MDT-AAAA-XXXXXX). If you do not receive confirmation within 30 minutes, message us on WhatsApp.
3.2 Accepted payments
- Credit and debit card (Visa, Mastercard, AMEX, Discover)
- PayPal
- Pay later (select services; check each product)
3.3 Currency
Prices are shown in US dollars (USD). Your card is charged in USD; your bank will apply the current exchange rate if your account operates in another currency.
Pre-authorizations and deposits
For car rentals we pre-authorize the security deposit (USD $300–$800 depending on category) without charging it. It is released 7 days after the return if there are no incidents.
04. Cancellation and refunds
The exact cancellation policies are specified on each product at the time of booking. As a general rule:
| Service | Free cancellation | Maximum penalty |
|---|---|---|
| Tours / excursions | Up to 48 h before | 100% if less than 24 h |
| Accommodations | Up to 14 days before (flexible) | 100% if less than 7 days |
| Transfers | Up to 24 h before | 50–100% depending on the window |
| Car rental | Up to 48 h before pickup | 1 day if less than 24 h |
Refunds are processed to the original payment method within 5–7 business days (banks may take an additional 1–3 days to reflect it).
Detailed policy in Cancellations & refunds.
05. Customer responsibilities
By using the platform, you agree to:
- Provide accurate information when booking (name, flight, hotel, contact)
- Show up at the agreed time and place; customer delays are non-refundable
- Follow the operator's safety instructions
- Respect staff, other passengers, and the natural environment
- Carry the necessary documentation (passport, license, your own insurance)
- Report any incidents in writing within 14 days of the service
06. Limitation of liability
MyDominicanTrip guarantees the operator's delivery of the booked service. We are not liable for:
- Force majeure events (hurricanes, official alerts, road closures, pandemics)
- Injuries or damages resulting from failure to follow safety instructions
- Loss, theft, or damage of personal belongings during the service
- Delays attributable to third parties (airlines, traffic, weather)
- Indirect damages, loss of profit, or loss of opportunity
We recommend purchasing supplementary travel insurance.
Maximum liability cap
In any case, the aggregate liability of MyDominicanTrip and its associated operators is limited to the total amount paid by the customer for the service in question.
07. Intellectual property
All content published on mydominicantrip.com — text, photographs, videos, logos, code, and trademarks — is the property of MDT Tours SRL or its respective owners and is protected by the copyright laws of the Dominican Republic and international treaties.
Personal, non-commercial use is permitted. For reproduction, extensive quotation, or editorial use, write to us at prensa@mydominicantrip.com.
08. Processing of personal data
We collect and process personal data in accordance with our privacy policy, Law 172-13 on the Protection of Personal Data of the Dominican Republic, and the European Union GDPR for European users.
You have the right to access, rectify, delete, and port your data. Write to privacidad@mydominicantrip.com to exercise any right.
09. Changes to these terms
We may update these terms to reflect legal, technical, or business changes. If the change is substantial, we will notify you by email at least 15 days before it takes effect.
Continued use of the platform after a change implies acceptance of the new terms.
10. Governing law and jurisdiction
These terms are governed by the laws of the Dominican Republic. Any dispute shall be submitted to the ordinary courts of the National District of Santo Domingo, with the parties waiving any other jurisdiction that might apply to them.
Before resorting to legal action, both parties agree to attempt an amicable written solution within a maximum of 30 days.
Have questions about this document?
Our legal team answers questions in Spanish, English, Portuguese, and French. Average response time: 24 hours.